Every call answered — even mid-appointment, even after close.

You hear exactly how it sounds — the voice, the greeting, the answers — and approve it before anything goes live. And when it isn’t sure about something, it hands off to a human instead of bluffing. That combination matters more than any demo we could play you.

Because it runs on live phone and AI infrastructure that we operate, monitor and keep healthy for you — that’s ongoing work, priced honestly as a monthly service. There’s no lock-in: cancel anytime.

They reach a human. You set the rules: emergencies transfer to you instantly, other calls become an immediate message with the caller’s number and what they needed.

Calls and transcripts are never used to train AI models, and recordings are kept only as long as you choose. For clinics, the build is PHIPA-aware — data stays in a Canadian boundary.

Where your system allows it, yes — booked directly. Where it doesn’t — many practice systems, Jane included, keep their schedules closed to outside software — the receptionist takes the booking request with every detail, and your team confirms it in one tap from the call summary. We confirm which path your system supports before you sign.

Honestly: most of them. Square and Cal.com calendars take direct bookings today. Jane has no open access for outside software at all — bookings there go through your own online-booking flow or your team’s one-tap confirm. Mindbody, Glofox, WellnessLiving and Vagaro have real integration programs, but they require the platform’s approval, so we treat them as “confirm first, never promise.” You’ll know exactly which path your system supports — in writing — before anything is signed.

Yes — the setup milestone works the same way: you hear it working on your own call types before the service starts, and if that first milestone isn’t right, you don’t pay for it.