Check-in vs. the ringing phone
Booked elsewhere.
Your front desk is greeting a patient while two callers wait on hold. The third hangs up and books with whoever answers.
For clinics & wellness
The front desk that never puts a patient on hold.
The short answer
Loving Idea builds clinics an AI voice receptionist. Calls answered. Appointments booked. Reminders sent.
A monthly service: $1,000 setup, from $299/mo. A clinic website is a one-time build from $1,000.
The three problems that cost clinics appointments
No-shows burn clinical hours
Nobody reminded them.
An empty treatment slot costs more than any software ever will — and most no-shows just needed a reminder.
After hours means voicemail
Voicemail doesn’t book.
Patients decide to book at 9 PM. A voicemail greeting doesn’t take bookings; the clinic that answers does.
The system
Watch one call book itself.
Without · lunch rush
- Missed · 12:31
- Missed · 12:34
- Missed · 12:41
0 booked · 3 voicemails
With · same hour
- Booked · 12:31
- Booked · 12:34
- Booked · 12:41
3 booked · 0 voicemails
In one lunch hour: without a receptionist, three calls become voicemails. With one, three appointments are booked and no call goes to voicemail.
Three bookings, zero voicemailsMon 1:00 PM
Incoming call · Willow Massage Therapy
PatientHi — anything this week for a 60-minute massage? And do you direct-bill?
Your receptionistWe direct-bill most plans — just bring your card. Thursday 4:30 or Saturday 10:00 with Priya are open. Which works?
Clinical questions? Straight to your team.
PatientThursday 4:30, please.
Your receptionistDone — Thursday 4:30 with Priya. A confirmation text is on its way to you now.
Direct where your software allows — one-tap confirm where it doesn’t.
Your practice software
Thu · 4:30 PM60-min massage · Priya · direct billing noted
Her phone, Wednesday
Reminder — your appointment at Willow is tomorrow at 4:30. Need to change it? Tap to reschedule.
- AI Voice Receptionist· monthly serviceAnswered
- AI Voice Receptionist· monthly serviceBooked
- Automation· one-time, per workflowReminded
By 1 PM: 3 booked. 0 voicemails.
$1,000 setup, then from $299 a month.
A clinic website is a one-time build from $1,000. An on-site AI assistant starts at $800.
See all published pricingWhat moves the price
- Call volume, and how many providers’ schedules it covers
- Your practice software — it sets the booking path. We confirm yours before you sign.
- Whether the website is part of the same build
Questions clinics & wellness actually ask.
How is patient information handled?In writing, before you sign.
Retention is yours to set — from one day to two years. Before you sign, we give you your clinic’s written data-handling summary: where patient data is processed, how long it is kept, and exactly how AI-training settings are configured on every provider in the chain. Your privacy officer checks it against PHIPA and decides — we do not ask you to take our word for it.
Will patients actually talk to it?Booked on the first call.
Most patients just want the appointment booked on the first call. It sounds natural, it’s upfront about being an assistant, and anything unusual goes to your team. You approve exactly how it sounds before it answers a single call.
Does it work with our practice software?We build around what you run.
We build around what you run. Many practice systems — Jane included — keep their schedules closed to outside software: there, the receptionist takes the booking request with every detail, and your team confirms it in one tap from the call summary. Where your software does allow direct booking, we wire it. We confirm the exact path for your clinic before you sign — and never add another calendar your team has to check.
Can it give medical advice?No.
No. It books appointments and answers practical questions — hours, parking, preparation, coverage. Anything clinical is routed to your team; those boundaries are set by you, and it doesn’t step over them.
Tell us what you run.
One conversation is enough to scope it.
15 minutes to scope · one fixed quote · replies within 1 business day