Check-in vs. the ringing phone
Your front desk is greeting a patient while two callers wait on hold. The third hangs up and books with whoever answers.
For clinics & wellness
The short answer
Loving Idea builds clinics an AI voice receptionist that answers every call, gets appointments booked and sends the reminders that cut no-shows — built PHIPA-aware, with patient data kept in a Canadian boundary.
The receptionist is a monthly service ($1,000 setup, from $299/mo); a clinic website is a one-time build from $1,000.
Sound familiar?
Your front desk is greeting a patient while two callers wait on hold. The third hangs up and books with whoever answers.
An empty treatment slot costs more than any software ever will — and most no-shows just needed a reminder.
Patients decide to book at 9 PM. A voicemail greeting doesn’t take bookings; the clinic that answers does.
The system
Monday, 12:30 PM. Lunch rush at the front desk.
One lunch-rush call — watch it book itself.
PatientHi — anything this week for a 60-minute massage? And do you direct-bill?
Your receptionistWe direct-bill most plans — just bring your card. Thursday 4:30 or Saturday 10:00 with Priya are open. Which works?
It answers in your clinic’s tone — hours, parking, what to bring — and offers real appointment times. Anything clinical goes to your team.
PatientThursday 4:30, please.
Your receptionistDone — Thursday 4:30 with Priya. A confirmation text is on its way to you now.
Every call ends in a summary your team reads at a glance — booked into your schedule directly where your software allows it, confirmed in one tap where it doesn’t.
Your practice software
Her phone, Wednesday
Reminder — your appointment at Willow is tomorrow at 4:30. Need to change it? Tap to reschedule.
The front desk looks up at 1 PM: three new bookings, zero voicemails.
What it costs
A patient-facing website is a one-time build from $1,000, and an on-site AI assistant for FAQ and booking starts at $800 — both can join the same system later.
See all published pricingWhat moves the price
FAQ
PHIPA-aware by design: calls and booking details stay inside a Canadian data boundary, are kept only as long as you choose, and are never used to train AI models. Retention is under your control.
Most patients just want the appointment booked on the first call. It sounds natural, it’s upfront about being an assistant, and anything unusual goes to your team. You approve exactly how it sounds before it answers a single call.
We build around what you run. Many practice systems — Jane included — keep their schedules closed to outside software: there, the receptionist takes the booking request with every detail, and your team confirms it in one tap from the call summary. Where your software does allow direct booking, we wire it. We confirm the exact path for your clinic before you sign — and never add another calendar your team has to check.
No. It books appointments and answers practical questions — hours, parking, preparation, coverage. Anything clinical is routed to your team; those boundaries are set by you, and it doesn’t step over them.
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